Unsupported Error Message when Trying to Use Secure Erase with SSD
When I tried to use Dell Data Wipe on my Crucial MX200 SSD I got the following Unsupported error message.
- Dell Data Wipe UEFI BIOS (UEFI BIOS Touchscreen Optimised Version e.g. XPS Laptop – Written Guide)
- Dell Data Wipe UEFI BIOS (UEFI BIOS Non-Touch e.g. OptiPlex Desktop – Written Guide)
I then tried to use Parted Magic to wipe the SSD
When I selected Secure Erase, my SSD didn’t show up:
The HDD showed but the Crucial MX200 didn’t show:
When I selected PMagic Secure Erase ↓ show all devices:
The Crucial SSD showed up but it stated unsupported:
I had wiped another MX200 without a problem so I was wondering what the issue was… It turns out I needed to Revert the PSID.
Physical Security ID (PSID)
In order to remove this encryption I needed to revert the PSID. For this I needed to have a look at the SSD to physically inspect it’s label as the label contains the PSID. Take a picture of your PSID:
Once this is done you will need to install your SSDs utility. In this case the Crucial Storage Executive Tool. The Crucial Storage Tool is a Windows Application. It has the following restrictions:
- It needs to be run on Windows. Having this utility being Bootable to UEFI (and pass SecureBoot) would be better.
- It needs to be run with a OS Boot Drive different to the one you want to work with. i.e. your system needs to support multiple Drives.
- Not all Internal Storage Controllers Work… In my testing it worked on an older OptiPlex 790/7010 but not an OptiPlex 7040/7050 or 7060.
If it doesn’t work with your Internal Storage Controller use a StarTech.com USB 3.0 to 2.5″ SATA III Hard Drive Adapter Cable (USB32SATA3CB) in an OptiPlex 7040/7050 and 7060. The cable is available using the affiliate links below:
Download it from here:
Right click the zip file and select Extract All…
Now launch the setup:
Accept the User Account Control:
The splash screen will show:
Then select Next:
Select Next again:
Accept the License Agreement and Select Next:
Select Next again:
Select Finish and leave the checkbox Enabled to run the Crucial Storage Executive:
You will see the splash screen:
You will then get a Windows Security Alert asking if you want to allow the program past your firewall. You will need to do so to check for firmware updates for your SSD:
The splash screen will show for a moment longer:
You will see your list of drives. Drive0 is the old mechanical HDD in the OptiPlex 390 used:
If you are unsure reference the Serial Number with the label of the drive. If the Latest Firmware is not installed, press the button to begin the Firmware Update:
Select PSID revert to the left hand side. Read the PSID off the label or your picture of the label:
Input your PSID and then select yes perform PSID revert:
Select PSID Revert again:
It will now begin to revert the PSID:
It will inform you the Revert is complete:
The Crucial MX200 does not support Sanitize so I will attempt to use Dell Data Wipe on it. This time it works successfully:
When Secure Erase in Parted Magic is used again, the drive is shown:
I can now use Parted Magic as normal.