Checking Hardware IDs in the Device Manager in Windows XP, Vista, 7, 8.1 and 10

Determining your Model

Press [Windows] and [ r ] to bring up the run Command:

In the run box type in


Then press ok.

Take a note of the:

  • SMBIOS version
  • OS Name
  • Version
  • System Type
  • System Manufacturer
  • System Model
  • BIOS version/date

You will get details about the Operating System installed with the fields OS Name, Version and System Type. In my case Windows 10 Pro (OS Name), Version 18362 (Version) otherwise known as Version 1903 (there is an inconsistency between System Information and System in how Microsoft Display this) and 64 Bit (System Type). Since all other Windows Versions have reached End of Life or End of Extended Support you should consider installing Windows 10 Version 1903 (Build 18362) on your machine.

The next is the System Manufacturer and System Model. In this case a Dell OptiPlex 7060, The next field is the BIOS Version and SMBIOS Version.

Windows 10 Compatability

If the SMBIOS is 2.7 or later you should use your OEM Update Utility to scan your system hardware IDs and automatically update the drivers automatically from your OEM Servers:

If your system has a SMBIOS Version of 2.5-2.6 it is windows 10 Capable and all the drivers should be inbuilt to Windows 10 Installation Media or obtained automatically via Windows Update. Systems with Windows 7 Licenses can be Upgraded to Windows 10 using their Windows 7 Key however you can still install Windows 10 Home on systems with Windows Vista or Windows XP Licenses without a Product Key. This will run Windows 10 Home unlicensed where your Desktop Background will be watermarked and some settings will be restricted however you will still get increased functionality over Windows Vista. If planning to run Windows 10 on an older device it is recommended to replace any 2.5" mechanical hard drive with a 250 GB SSD. See my affiliate link to Crucial for more details:

If your SMBIOS is <2.5 your hardware is over 12 years old and is unlikely to run Windows 10 64 Bit. You may be able to install windows 10 32 Bit but will be pushing it.

Open the Device Manager – Windows 8.1 and 10

Right click the start button and select Device Manager:


The Device Manger will open.

The processor will determine whether your system is Intel or AMD. Most Windows 8.1 systems will be 64 Bit.


Open the Device Manager – Windows Vista and 7

Left click the start button, then right click computer and select properties:


On this screen you will be told whether your version of Windows is 64 Bit or 32 Bit and whether your processor is Intel or AMD. To the left select Device Manager:


The Device Manger will open:


Open the Device Manager – Windows XP

Go to Start and right click computer and select properties. Or press [Windows] and [Pause|Break]


Select the hardware tab


Select the Device Manger


The processor will determine whether your system is Intel or AMD. Most XP systems will be 32 Bit.

Checking the Device Manger

The first thing to look out for is any devices with a (?) or (!) beside them which are usually devices that Windows hasn't got a driver for. This is usually only one or two devices in Windows 7 or later as many drivers are inbuilt:


In Windows XP it is usually multiple devices as XP has a very limited number of drivers inbuilt:


Ensure that each individual item in the category is displayed by clicking the ►.


For example the base system device is usually a chipset driver but its given a generic name because Windows doesn't know what it is.

Fortunately even if Windows doesn't know what it is every device has its own hardware ID which can be used to identify the device.


Right click every unknown device for the following menu to display and select properties.


This will tell you the information Windows knows about the device and the device status.

For a device Windows doesn't know its not too helpful.

To get to the hardware IDs select details and change the property to hardware IDs.


Right click within the value box and select "select all" and then copy. You will be unable to copy for Windows XP, typing out the first line should suffice:


After checking the unknown devices, expand in particular:

  • Display Adapter → The main variants in Dell Systems
  • Network Adapters → The Main variants in Dell Systems
  • Sound, Video and Game Controllers → Only a few Dell systems have variants in Audio
  • Disc Drives → Useful to Check SSD Firmware
  • Imaging Devices → Useful to Check if Webcam is present
  • Processors → Useful to determine if system is Intel or AMD

If you are stuck looking for drivers for a Dell system, provide the model of Dell and the hardware IDs of any unknown devices and display adapters and network adapters

Notes on Specific Components

Base System Device

VEN_xxxx denotes the vendor of the device. For base system devices these are commonly:

  • Intel – 8086 – Intel Chipset Device Software/Intel Chipset Installation Utility.
  • AMD – 1022 – AMD Chipset Driver which usually has a driver inbuilt.
  • Ricoh – 1180 – Usually the Ricoh Card Reader.
  • Realtek – 10EC – Usually the Realtek Card Reader.

DEV_xxxx&SUBSYS_xxxxxxxxx is unique per model of device from that vendor.

PCI Simple Communications Controller

There are a few devices which display as a PCI Simple Communications Controller:


One of the most common is the Intel Management Engine Interface which has the following hardware ID:


Some older systems will have a modem which Windows might not find a driver for and in such cases will also be listed as a PCI Simple Communications Controller. In general these are obsolete and only for dial up connections. Some modems won't have a driver compatible with Windows 7/8.1 and can be ignored as they won't be used.

The most common manufacturer of modems in Dell systems was Conexant and most Conexant modems are natively supported in Windows 7/8.1. The hardware ID of the Conexant D850 modem for example is:


A small subset of Dell systems also had the Intel 537EP Modem which has no Windows 7/8.1 Driver. This modem has the hardware ID:


This should not be confused with hardware IDs corresponding to the Intel Chipset Installation utility or Intel Management Engine Interface.

VEN_xxxx denotes the vendor of the device. For modems these are commonly:

  • Conexant – 14F1
  • Intel – 8086

DEV_xxxx&SUBSYS_xxxxxxxxx is unique per model of device from that vendor.

Unknown Device

The free fall sensor commonly displays as an unknown device.

unknown device

The hardware IDs of the FreeFall sensor will be:


Network Controllers


Network adapters are often have variants in a system model, moreover sometimes they will show up as "Network Adapter". In such cases Microsoft Windows has identified the device as a Network Adapter however often it is assigned without a driver or a basic Windows driver which might not be the best driver.

Take for example my Dell Wireless 1501 Card:


VEN_xxxx denotes the vendor of the device. For network controllers these are commonly:

  • Broadcom – 14E4
  • Intel – 8086
  • Atheros – 168C
  • Realtek – 10EC
  • Marvel – 11AB

DEV_xxxx&SUBSYS_xxxxxxxxx is unique per model of device from that vendor.

Many systems come with one ethernet controller (NIC) as standard and multiple wireless card variants.

Thus for the ethernet controller (NIC) if you know what the system model is you should be able to identify what the ethernet controller is from the Dell FTP Website by looking for a driver which mentions ethernet controller under the Network Category.

As each model has multiple variations in wireless cards I have listed most of the common hardware IDs of wireless and Bluetooth Cards in Dell systems alongside the latest driver I could find for Windows 7 and 8.1. See Dell Wireless Cards for details.

On the Dell Wireless Cards page, press [Ctrl] and [f] this will bring up the search and you may search for the hardware ID, it will take you it and you can use this to identify the model of wireless card and get the driver.


Display Adapters


Display adapters are often have variants in a system model, moreover sometimes they will show up as "Microsoft Basic Display Adapter". In such cases Microsoft Windows has identified this device as a display adapter and assigned a generic driver to it. This driver is likely not the best one and its hardware IDs should be checked to identify what it is so that the latest driver can be loaded.

Take for example my ATI 5770 Graphics Card:


VEN_xxxx denotes the vendor of the device. For display adapters these are commonly:

DEV_xxxx&SUBSYS_xxxxxxxxx is unique per model of device from that vendor.

Notes the autodetect utilities can often be used to get the latest graphics driver which is pretty useful especially on Desktops.

Note however some of the updated laptop graphic drivers, in particular ATI/AMD cards won't install on Dell or other OEM systems as they had some agreement that OEM users should get the latest driver from the OEM however the OEM never releases drivers as regularly as the original vendor. For more information about getting the latest drivers in such configurations see the HH Mobility Modder. Intel and NVIDIA cards seem to be much better in that respect.

There is another issue regarding laptop graphics in that some newer systems have switchable graphics technology. Essentially this combines integrated (Intel graphics) and dedicated (ATI/AMD or NVIDIA) graphic cards. The Intel driver should always be installed first and in general the dedicated graphics is designed to work with a particular version of the Intel driver. These are often customised by Dell or other OEMs and as mentioned updates aren't as regularly released as the vendors directly.

Sound, Video and Game Controllers


The Sound, Video and Game Controllers often show the audio device as a "High Definition Audio Device". In such cases Microsoft Windows has identified this device as a audio device and assigned a generic driver to it. This driver is sometimes more than satisfactory especially for old Sigmatel devices which were common in Dell systems however in other cases a better driver can be found from Dell the OEM or direct from the vendor.

Take for example my Creative Xi-Fi Soundblaster:


VEN_xxxx denotes the vendor of the device. For audio devices these are commonly:

DEV_xxxx&SUBSYS_xxxxxxxxx is unique per model of device from that vendor.

Imaging Devices


These are usually webcams. For modern versions of Windows integrated webcams usually have the driver inbuilt with the Operating System. For obsolete versions such as Windows XP you will likely need a driver.

If Imaging Devices does not display and there are no errors in the device manager, then Windows cannot detect your webcam.

Note a scanner or camera may also be listed under Imaging Devices.

Disk Drives


The driver for the Disk Drives in particular Hard Drives or Solid State Drives are usually included natively within Windows 7 and 8.1. However drive manufacturers often release firmware and the firmware and drive currently installed can be identified from the hardware ID


M4-CT128M4SSD2 is the name of the solid state drive and 040H is the firmware revision of the drive.

88 thoughts on “Checking Hardware IDs in the Device Manager in Windows XP, Vista, 7, 8.1 and 10

  1. so what do I need to do with this note pad now to get my drivers to work

    1. Make a post on the Dell Community Forums – Microsoft OS Forum. Provide the model of your system, versions of Windows and hardware IDs and I can help you with the specific drivers.

      1. Please help me get this driver;
        Dell Inspiron N4030

        Windows 8.1 Pro

        PCI Simple Communications Controller


      2. am using a dell inspiron 15 3542 with windows 8.1 ,am having issue to install the wifi driver .

      3. my bluetooth is not working.when i upgrade the os 8-8.1.please send me only bluetooth driver for dell ispiron 3557.some time screen is blinking when i on the bluetooth option.

  2. I have all of that info but your video dosent show what to do afterwards

  3. Ethernet Controller





    Network Controller





    PCI Simple Communications Controller





    SM Bus Controller





    Universal Serial Bus (USB) Controller





  4. This is to install Windows 7. I also posted on Dell's forums. Please let me know the installation order and the exact drivers I need.

  5. can you get me the driver for

    Broadcom Ethernet Controller.

    I have spent to many hours looking for it. The Dell web site did not help.

    thanks for your time.

  6. Help in finding out following…..
    OS Name : Microsoft Windows 7 Ultimate
    System Manufacturer : Dell Inc.
    System Model : Inspiron 5521
    SMBIOS Version : 2.7

    network controller :

    SM bus controller :

    Universal serial Bus (USB) controller :

    USB2.0-CRW :

  7. hi, if you could help me i ll be grateful.
    display adapters:

    Windows 8.1 pro
    dell inc 6.3.9600 build 9600
    vostro 1540, type: X86-based pc

    ty anticipated

      1. Why have you got the 32 Bit installed? That system should work better with the 64 Bit version.

  8. i have a dell vostro 1310 with windows 8.1 pro. 64 bit. Internet works via wifi but does not work when connected directly. The LAN driver is not visible or installed. Please help me immediately.

  9. What can you do for a Dell Inspiron 6000 on which I have loaded W7 Ultimate? Thank you much.

    1. That system is really old (>10 years) and is worth less than the price of a Windows 7 license.

      Moreover Windows 7 becomes obsolete in summer when Windows 10 is released…

      The system can scratch minimum requirements for Windows 10 32 Bit but the display adapter is below requirements for Windows 8.1/10 32 Bit.

      I have a WIndows 7 32 Bit driver set here:
      However as mentioned its not really worth the time, look at new Dell hardware. A new Inspiron laptop is relatively cheap and even the lowest end one will run rings around the Inspiron 6000.

      1. You are so kind and responsive. Thank you very much. I will follow your instructions and advises. However the trouble is I have strong bond with my Inspiron 6000 despite it is only 32 bit. I understand it is way outdated but it was a wonderful companion during my PhD endeavor. Now I feel like a betrayer. Ironically, it works like a charm, all the hardware are intact and trouble free. It will be hard to let it go. But thanks again.

      2. I know what you mean, I get attached to my machines aswell…. As mentioned you will be left with blurry video with Windows 10 as this trick doesn't work. Windows 10 will be a good opportunity to get a new machine.

  10. Hi Philip,
    Last one more favor please!
    The Inspiron 6000 seems to do fine with W7 except the wireless.
    I cannot seem to find the right driver for the Network Adapters. Do you think you can help? Thank you.

    Here are Hardware IDs:
    Broadcom 440x 10×100 Integrated Controller

    Intel (R) PRO Wireless 2200BG Network Connection

    1. The ethernet driver is inbuilt to Windows 7, the wireless drive has to be obtained from the Microsoft Update Catalog (requires use of IE):
      Installation of this has to be carried out via the device manager:

  11. Please help me 🙁

  12. hi, if you could help me i ll be grateful.
    My labtop is Toshiba
    Satellite c855-s5350


  13. Hi philip i have a desktop inspiron 530 with win 7 64bit. I want to make win 8.1 on it. U have maybe some idea what drivers i need. I thank u so much for u help me.

    1. Frank don't waste your money buying Windows 8.1 for that machine. Windows 8.1 is now obsolete. Its time for you to take your free upgrade from Windows 7 to Windows 10. See here for details:
      Driver wise Windows should have all you need especially for Intel network adapters and Intel video. I made an unofficial driver set for this system which will cover Windows 7/8.1 and 10 64 Bit:

  14. sorry here
    My Hardware ID:
    Intel G33/G31 Express Chipset Family
    my Netzwerkadapter ID:
    Intel 8256V-2 10/100-Netzwerkverbindung

  15. Please provide driver for this unknown device:

    Model: Dell Inspiron 15 3000 Series
    Windows: Windows 7 Professional 64 bit
    Display Adapter: Intel(R) HD Graphic Family
    Network Adapters: Bluetooth Device (Personal Area Network)
    Bluetooth Device (RFCOMM Protocol TD1)
    Dell Wireless 1705 802.11b/g/n (2.4 GHZ)
    Realtek PCIe FE Family Controller
    Unknown Device:

    1. Make a new thread on the Dell Community Forums it gets complicated here trying to answer comments that should be separate threads.

  16. Having trouble with wireless network adapter driver.


  17. PCI\VEN_14E4&DEV_4365&SUBSYS_00161028&REV_01

    Windows 7 32 bit, dell inspiron 15

  18. please provide the display driver for my dell vostro 3400,windows 10.


    1. What does it show up as in the Device Manager? Is it labelled Microsoft Basic Display Adapter? Have you tried extracting the driver and updating via the Device Manager?

  19. Please help me,


    Windows Vista 32 bit, Dell Inspiron 1525

      1. Philip, thanks for helping everyone with these forums.

        I just replaced the 32GB mSATA SSD in my Inspiron 14z 5423 with a 250GB Samsung SSD and did a clean Win10 install on it. I found Win10 drivers for everything except two things. Dell doesn't list any Win10 audio driver for the IDT sound card or for the RealTek Card Reader. I have one device in device manager that is listed as Other Device with the !. I'm pretty sure it's the card reader – labeled as USB2.0-CRW. It gives the following hardware IDs


        I would like to use the card reader. Based on your advice, I'm better off trying the Dell Win7/8 driver than the Dell Win8.1 driver, correct?

        In terms of the audio driver, I have installed Dell QuickSet for Win10, which enables 3 buttons on upper right of the palm rest assembly. I really only use the right most programmable one (as a mute), but the middle one says it needs the audio driver to be installed to be functional. The far left brings up the QuickSet software as designed. In Device Manager, my sound hardware is just listed as "Speakers (High Def Audio Device)". Is it worth trying the Win7 drivers from Dell? I haven't begun installing audio software yet, but I do a lot of CD Ripping on this laptop.

      2. Install the Windows 8.1 Card Reader driver. Install the Windows 8.1 Audio Driver. Then install the Windows 10 Dell Quickset:

        Also make sure you have installed Intel Management Engine Interface from here:
        The version that Dell list for your model has a problem. Check in Device Manager → Expand System Devices and then select Intel Management Engine Interface. Check the driver version.

  20. OK, I have the 8.1 drivers for both the card reader and audio installed and running fine. I had previously installed the Win10 Quickset and it still appears to be working as it should – now that the IDT audio is installed the middle button on the palm rest is responding correctly. Note, the Win10 Quickset I installed was Application_YGHP9_WN_11.1.007_A02.exe

    For the chipset and IMEI stuff, I'd already got the Dell Win10 chipset drivers installed just fine. The very next driver I had tried was the listed Win10 IMEI on Dell's site (Chipset_Driver_T12JD_WN32_11.0.0.1153_A00.exe). I chose not to install because of warning that it was an older version than was already installed. This is likely the problem you are referring to. The version that is installed is (July 7, 2015). Looks just a tad bit older than the version in the file you linked to?

    many thanks again!

    1. also has the problem. Install the version I linked to (after installation you might get The problem I'm referring to is a black screen when coming out of standby. The system has to be forced shutdown if this screen shows.

  21. I have a Dell Inspiron XPS Gen2, BIOS version A05. I need drivers for the following:




    1. Thats a pretty ancient model from 2005… What OS are you running on it? Windows XP has long reached End of Life and more modern OS won't run well, time for newer hardware.

      The 1st one is likely an old Broadcom (Dell) Wireless Card:

      The 2nd one is the Sigmatel STAC 975X AC97

      The 3rd one is the Broadcom 570x Gigabit ethernet controller

  22. I just installed Windows 7 on my dell laptop but vga graphics drivers didn't install
    system model vostro 1540
    system type x64 based pc
    processor Intel (R) core (TM) i3 cpu
    Bio version date Dell Inc. Aoo, 2011/06/03
    Smbios version 2.3
    hardware layer version = "6.1.7601.17514

    1. Somethings not right there the SMBIOS should be 2.6. You should update your BIOS to A04:

      You'll need to install the Dell System Software then the Intel Chipset, the Intel Video driver etc. Make sure you are installing 64 Bit Drivers for WIndows 7 64 Bit or 32 Bit Drivers for Windows 7 32 Bit.

      Note you can also clean install Windows 10 with your Windows 7 OEM Product Key.

  23. I'm reading your information with interest but unfortunatelly didn't find a solution to my problem. I have an old Dell Vostro 1700. My internet connectivity stopped working after the latest Windows 10 Creators update. Both network adapters are showing as working in the device manager. There is a problem in the Base system though (Ven_1180). I habe installed the Ricoh card driver mentioned by you above but no difference. Now I am kind of lost. Greatful for your help.

    1. The Ricoh card reader should not influence the internet connectivity. Windows 10 should have inbuilt drivers for the Broadcom/Intel wireless cards on that model.

      Upgrade installs (its likely your system has taken a few Windows 7 SP0 → Windows 7 SP1 → Windows 10 1507 → Windows 10 1511 → Windows 10 1607 → Windows 10 1703) tend to lead to performance and driver issues. In your case I would recommend direct clean installation of Windows 10 1703. See here for details:
      Note when making a Bootable USB your Vostro 1700 is an old system which has a Legacy BIOS. When you get to the instructions for making a Bootable USB you must use the MBR Partition Scheme for BIOS and NTFS opposed to GPT Partition Scheme for UEFI BIOS and FAT32.

  24. Kindly help me
    I have Dell Inspiron 3521
    MS Windows 8.1
    Version 6.3.9600 Built 9600
    Bios Version\Date : A14
    SMBIOS Version : 2.7

    my laptop does not show any kind of wireless connection.
    I have 2 routers in my home still not able to connect.
    what should I do and which driver to install.
    If I want all of the drivers to be install freshly and upgrad to latest ones then from where should I download ?
    Thanking You in advance for the help.

  25. I just installed Windows 7 and my ethernet controller and Network controller drivers arent Installed. Please help 🙁
    Model: Inspiron 580
    Network Controller: PCI/VEN_168C&DEV_002A&SUBSYS_0203168C&REV_01

    Ethernet Controller:

    1. And here's the full Hardware Id:
      NC: PCI\VEN_168C&DEV_002A&SUBSYS_0203168C&REV_01


  26. philip, i clean installed 1803 on my Inspiron 3421 based on your guidance.
    and then also updated the intel chipset driver based on your guide.

    on checking the device manager, these are the 'problem devices' i found (yellow triangle with a question mark):

    3D video controller:


    PCI simple communication controller:


    unknown device:


    USB 2-CRW:


    can you guide what/where drivers to get to update?

    also, the network adapters show that win10 installed the drivers of following devices and they don't show up with a yellow triangle. do i still follow your network card guide to find and install drivers for the following:

    network adapters – dell wireless 1705 802card


    network adapters – realtek PCIe FE family controller:


    thank you for your guidance, and your elaborate guides.

      1. while i am going to follow your instructions… in the meantime… i am sharing the drivers i have saved that i used last time (10TH2 update) based on your suggestions.
        can you check and tell me if i should keep any one of them or delete them all?

        1. Dell Quickset -Application_1FXXD_WN32_11.1.31_A00
        2. Intel® Management Engine Driver – ME_Corporate_Win7_8.1_10_11.0.6.1194
        3. Input_Driver_756GC_WN64_19.0.15.2_A00 – Synaptics driver
        4. Network_Driver_3F0RX_WN32_10.0.0.341_A05 for Dell Wireless 1705
        5. SD-Card_Driver_R1FPK_WN32_10.0.10125.31214_A00 (this seems to be the same as you suggest this time)

      2. i am lost, philip.
        i have downloaded all the above files/folders you have given links for. now, how do i install all these?
        can you please help me?

  27. i presume, you haven't seen my above request, philip.
    i downloaded, and then tried to install the drivers that you have given links to. but i was stumped because i did not know how to install/update the drivers – there are so many folders inside, i could not decide which to select.

    could you help me, please?

      1. i followed your instruction to install IMEI driver, given above.
        when i clicked setup, the dialog box shows this error: "this platform is not supported".
        however, in the log file, i found that it mentioned the error as 'Error in device matching'

        also… just like the problem of not knowing how to instal the IMEI driver, i face the same problem with wireless card driver installation. i have extracted the contents, but i don't know what to do to initiate the install process.

  28. Dell tells me i need to install chipset driver – Chipset_Driver_XC72V_WN32_10.1.1.9_A00.
    so, i thought of checking what version i have.
    i went to device mananger but could not find anything that says 'chipset'. where/how do i find the chipset version installed?

  29. philip, i am thinking of reinstalling again. i somehow feel a sense that the setup is not proper, and am also facing some problems in the working (problems in task manager view; wifi seems to have become slower, or maybe breaking; photos app takes a long time to open; etc).

    i am planning to use the drivers you suggested in above comment ( )

    i have some questions before i can start. would you help me please?

    1. is there a certain order to follow in installing these drivers? and do i need to restart after every driver update?

    2. you have not mentioned any 'chipset driver' in the above, and like i have shared above, dell says i need to install Chipset_Driver_XC72V_WN32_10.1.1.9_A00. can you clarify, as i don't even know what this chipset driver is about or for.

    3. i have BIOS version A13, and dell suggests i still update it – to A13 ! of course the release date is different. what do you suggest?

    4. i am presuming that the drivers that come as an application (exe), i simply have to click through and install by following the dialog boxes. however, i get stuck with those that come as zip – like my confusion i shared in the comments above. how do i install such drivers?

    5. do i check the 'effect' of the driver update? to ascertain they are right and working right? if so, how do i do that?

    6. my battery went dead pretty fast (less than 2 years of purchase date), even when i have mostly been using the laptop on AC power. i had a doubt – could this be because of faulty driver? is there a way to check and correct this? as i am going to have to buy a new battery soon.

    thank you!

    1. Windows 10 has a large amount of drivers inbuilt. I never mentioned any chipset driver as I would of expected Windows 10 Version 1803 to have the chipset drivers for a 2 year old model inbuilt or automatically obtain them via Windows Update. Anyway you can take the latest Chipset driver from Intel here:

      If using the Dell Update utility, it sometimes asks you to install UEFI (BIOS) Updates even if you already have them. Do not bother with any BIOS Updates.

      I think 2 years is relatively good for a battery these days… unfortunately they are seen as consumables and sometimes having them always plugged in actually drains their lifetime slightly.

      Install the drivers I listed and then leave your system idle and connected to the internet for some time, Windows 10 does a lot in the background after clean installation as it looks to update drivers etc. Most it should be a case of selecting the setup.exe and letting them proceed with the install. For the Intel Management Engine Interface you need to navigate to the folder: ME_SW_11.7.0.1068\Consumer\MEI-Only Installer MSI
      Then launch the MEISetup.exe
      On the task manager how high is your disk usage?

      I've not noticed any reduced performance in Windows 10 if the drivers are installed in the wrong order… however install the Chipset, then the drivers in the order I listed.

      1. i am so glad, and thankful, that you responded, philip. problems seem to be escalating in my set up.
        my disk usage also seems to be abnormal. i checked it yesterday, and after task manager opened – which itself took a long time to open – the disk was at 100% use for almost 5-6 minutes.

        reg. battery – is it okay to remove the battery if i am going to use the laptop on AC power? i am asking this for the new battery that i might soon have to purchase.

        thank you so much. and wish me luck. ;p

      2. the chipset s/w installation utility link that you gave takes me to the page where i see 2 downloads. are both same – one a folder, the other .exe – and i can use either?
        which way is better?

      3. philip, i faced the same error again when i tried to install IMEI driver (thru the setup exe as you adviced above). it says, "platform not supported"

        i have installed the chipset driver, and since couldnot install the IMEI driver, which is first in the list, i have halted the driver updation.

        please advise.

      4. philip, here is an update on the drivers i found installed. the reason i am sharing this is because i am still facing problems – in the new setup too.
        the internet/wi-fi seems to be affected (it keeps dropping), and the sound also seems to be a problem – the sound is much lower than what it was when cortana was speaking during installation, and the volume keeps dropping to very low sometimes, and then comes back.

        i hope with these details you would be able to help me.
        thank you, truly.

        dell wireless 1705 bluetooth
        provider:qualcomm atheros; date: 28/7/15; version:

        (2 more: MS BT enumerator and MS BT LE enumerator)

        display adaptors:
        1. intel HD graphics 4000
        provider:intel; date: 10/7/15; version:

        2. Nvidia GEforce GT625m
        provider:Nvidia; date: 22/7/15; version:

        IDE ATA/ATAPI controllers:
        standard SATA AHCI controller
        provider:MS; date: 21/6/06; version: 10.0.17134.1

        dell touchpad
        provider:Synaptics; date: 27/5/15; version:

        (plus 1 – HID-compliant mouse)

        network adapters:
        1. dell wireless 1705 802.11b/g/n (2.4Ghz)
        provider:MS; date: 26/3/16; version:

        2. realtek PCIe FE family controller
        provider:MS; date: 6/4/15; version: 9.1.406.2015

        (apart from the above 2: 2 BT devices and 8 WAN miniport)

        Sound, video and game controllers:
        realtek high definition audio device
        provider:realtek; date: 24/6/15; version:

        (apart from the above: 1 high definition audio device)

        (also, apart from these controllers, there are audio input/output devices – mentioned as realtek mic and speaker, the drivers of which are from MS)

        System devices:
        1. Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 1 – 1E10
        2. Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 3 – 1E14
        3. Intel(R) 7 Series/C216 Chipset Family PCI Express Root Port 6 – 1E1A

        for all above 3 –
        provider:intel; date: 1/1/1970; version:

        these were not there before. did these get installed when i used the chipset driver you suggested?

        4. IMEI
        provider:intel; date: 19/11/17; version:

        there is one entry "legacy device". in general tab, it says, "no drivers installed for this device". the hardware IDs are:

        searching internet i found this seems to be intel's firmware hub of some kind. if so, why did the chipset driver not update it?

      5. Try to install this:
        If necessary install it and then the latest one from Intel (which I recommended before again). It should remove the unknown legacy device.

        Regarding the wifi drops please try this workaround:

        For Audio, you have a newer driver than Dell list (obtained by Windows Update). You may need to open up the Realtek control panel and change some settings.

      6. for audio, there is no realtek control panel, unless you are referring to the "dell audio" control panel.
        in the dell audio panel, i tried the settings – no improvement (i used it with 'max sense' on)

        also… regarding the other drivers like IMEI and realtek card, where the installed version are older than the one you suggest – do i use the files you suggest, or let them be?

      7. I installed chipset driver 1153 as u suggested above (which installed driver version but the legacy device still shows.

        i am confused between chipset driver and IMEI, philip.

        the driver you suggest above (FOLDER03205448M/1/Chipset_Driver_T12JD_WN32_11.0.0.1153_A00.EXE) reads chipset driver, however it seems to be an IMEI, right?

        if so, what is the chipset driver (chipset driver version you suggested to get through this link:

      8. no, philip. this too did not work.
        i am now tired. and sick of this.
        i feel like just giving up and living with whatever faulty setup i have.
        i no longer know what to ask of you too, since there are so many things unclear to me.

        thanks for the support.

  30. philip, it seems you haven't seen my request above.
    if you get this, can you please help me? i am waiting for your response/help to start the reinstall again.

  31. Need help
    System man Sony Corporation
    System mod VPCEH24FX
    BIOS Vers/date INSYDE R0180Z9 4/28/2011
    SMBIOS version 2.7
    Ethernet controller
    Network Controller
    PCI Device

  32. Sony only offer the VAIO Update Software for this model, presumably it connects to the internet and downloads all the drivers that you need….
    Windows 10 should have inbuilt drivers for the ethernet and wireless. If not download this from Intel: Intel Centrino Wireless-N 1000:
    Then after the driver is installed retry the VAIO Update software.

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